AirAsia blames IT glitch for fares blooper
The AirAsia group has responded to accusations by Australia’s consumer watchdog that it misled customers with advertising of its fares for some routes out of Australia.
The airline is blaming an IT glitch.
The Australian Competition and Consumer Commission is seeking penalties and legal costs from the Kuala Lumpur-based airline.
The ACCC alleges AirAsia X’s website failed to show fares that included all taxes, duties, fees and other mandatory charges for some routes out of Melbourne, Perth and the Gold Coast, the watchdog said.
In a statement, Air Asia said, “The particular issues with the relevant flights related to whether all taxes and charges were displayed for customers which appears to have arisen from an IT issue in September 2011.”
AirAsia said it was “carefully reviewing the contents of the ACCC’s claims”.
The low cost carrier said it had taken corrective action but was unaware of the matter before the ACCC brought its proceedings.
“As soon as the issue became known to us we resolved the issue on our website,” the airline added.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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