Airline launches probe after passenger flew to wrong city
Jet2 is investigating how a passenger travelling from Turkey to Glasgow ended up in Leeds-Bradford.
Stacey McGuinness, 27, from Dundee, was due to fly home from Dalaman in Turkey on Friday night, but landed in Yorkshire instead of Scotland.
She told the Daly Mail that a screen at Dalaman airport directed her to Gate 33, but when she arrived at the desk it said Leeds-Bradford, so she checked with staff and was told twice that it was the correct flight.
When the plane landed, Ms McGuinness met a Jet2 manager, who apologised for the mistake and called a taxi to take her on the five-hour journey to Dundee.
However, her luggage was missing for several days and she told the Daily Mail she wants compensation for the error, which left her "traumatised".
A Jet2 spokesperson said: "We are aware of Ms McGuinness’s experience and have offered our apologies for any inconvenience caused.
"A full investigation is underway; however security was never compromised as she was a ticketed passenger and both she and her luggage had completed all security checks."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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