Airline ordered to compensate agents for unpaid commission
Pakistan International Airlines has been told by the High Court in London to compensate two UK travel agents after it stopped paying them commission on seat sales.
The court ruled that the airline should pay them about £400,000 in compensation for tickets sold since 2010, said the BBC.
The airline was taken to court by ticket agent Riaz Hussain Syed, who claimed the airline had told him to charge passengers a fee to replace lost commission.
Mr Syed and fellow travel agent Anwar Malik, both of Walthamstow in east London, were awarded compensation by the court.
Syed, who is chairman of the Association of Pakistan Travel Agents (APTA), which has about 39 agents in the UK, said they were owed a total of £20 million in unpaid commission and many of its members wanted to go to court but were put off by the cost.
According to the BBC, 11 APTA members have settled out of court with PIA.
In the meantime, APTA has asked Pakistan’s Prime Minister, Nawaz Sharif, to intervene in the row.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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