Airline to trial new Heathrow self-service check-in
Qantas is testing new check-in technology designed to streamline the process at Heathrow Terminal 3.
The ‘self-service bag drop’ process enables passengers to check in at the kiosk, generate and attach their own bag tags before placing their luggage onto an automated bag drop facility.
Heathrow said the new service provided "a unique level of control for those passengers looking to opt for more efficient ways of improving their travel experience".
During the trial, which began this week, a member of staff will be on hand to support passengers throughout their check-in and bag drop process while Qantas will continue to provide alternative check in options.
Terminal 3 director Kathryn Leahy, said: "This is an important step on our ongoing journey to provide the latest in travel technology to our passengers at Heathrow. We know our passengers are quick to adopt new technology and embrace the idea of having more control over their travel experience.
The trial is being closely assessed throughout to gauge passenger satisfaction.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025