Airports slammed for poor disabled passenger service
The standard of disabled passenger service at some airports has been heavily criticised by the Civil Aviation Authority.
Disabled and other passenger requiring assistance missed flights at Heathrow due to substandard service.
Bristol, Leeds Bradford and Luton airports also came in for flak from the CAA.
It criticised their ‘unacceptable level of service to disabled people’.
The CAA hasn’t said how many missed flights but said the number was ‘unacceptable.’
The CAA report found ‘particularly poor performance’ in Heathrow’s Terminal 5
The performance of its disabled passenger service meant many travellers missed connecting flights.
Some had to wait over an hour to receive assistance.
In contrast, Aberdeen, Belfast International, East Midlands, Edinburgh, Glasgow and London City were rated as ‘very good.’
Paul Smith, director of consumers at the CAA, said: “Too many passengers have been waiting for unacceptable amounts of time.”
“We will consider whether we need to take further action where airports are not delivering.”
Ray Monty
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025