American Express gets good 2006 report card
American Express Business Travel last year was awarded $2.2 billion in newly won business, which increased 60% compared to 2005, and was re-awarded nearly $3.6 billion from existing clients who renewed their contracts.
Newly signed companies include global enterprise Fair Isaac Corporation, and other leading brands such as Circuit City and Shire Pharmaceutical.
The Company also noted that, as of year-end 2006, its middle market segment in the US accounted for more than one-quarter of its US corporate travel sales volume.
“We are now firmly beyond the traditional travel agency mindset to instead provide full spectrum, end-to-end T&E management services,” said Charles Petruccelli, President of American Express Global Travel Services. He added:
“Today the client wants global integrated purchase and process solutions, the business traveler wants a total trip experience, and the supplier wants distribution efficiency and business development success. I am pleased to report that our continuing business investments have positioned us well to deliver on the ‘customer experience’ promise.”
American Express Business Travel says it was the first to acquaint the industry with the “97/3 Total Travel Management” model several years ago, focusing its clients to more carefully manage the lion’s share — the 97% — of spend derived from sourcing traditional travel (air, hotel and car).
Last year, the Company expanded the model to further extend its clients’ reach, visibility and control over ancillary travel-related expenses, such as ground transportation, dining reservations, event tickets, package shipping, and more.
Report by David Wilkening
David
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