Australian airports blasted for poor service
The competition watchdog has slammed Australia’s five largest airports for deteriorating service levels.
It named Sydney Airport as the worst offender.
In its annual report on the state of the country’s airports, the Australian Competition and Consumer Commission called for increased investment to avoid excessive congestion in the future.
ACCC chairman Rod Sims said the overall level of service at the largest airports – including Sydney, Melbourne, Brisbane and Perth – was lower in the 2011-12 financial year compared with 2010-11 despite them continuing to be profitable.
The ACCC takes into account the views of passengers, airlines and border agencies.
For the first time since 2007-08, the regulator said none of the five airports achieved an overall rating of at least “good”.
“It is apparent that continued growth in passenger numbers at most airports is placing pressure on existing aeronautical infrastructure, contributing to lower service standards,” Sims said.
Sims said Sydney Airport was of greatest concern given the “pattern of price and earnings increases, lower service standards and low investment levels compared with other airports”.
Brisbane Airport received the highest ranking for quality of service, followed by Adelaide Airport which recorded falls in passenger numbers, average revenues and margins in 2011-12.
Perth Airport saw a massive 20% rise in domestic passenger numbers while international passengers were seven per cent higher.
Ian Jarrett
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
In Italy, the Meloni government congratulates itself for its tourism achievements
Singapore to forbid entry to undesirable travelers with new no-boarding directive