Bad hotel attitude is major complaint
What’s hotel customer’s biggest complaint?
Poor staff attitude, says J.D. Power and Associates.
Their North American Hotel Guest Satisfaction Index Study also found that 82% of guests prefer smoke-free rooms, up from 79% a year ago.
A complimentary breakfast was another must-have amenity, the study found.
In other findings:
ü Sixty-three percent of all hotels among chains have environmentally friendly programs based on guest awareness
ü Seventy-three percent of all guests participate in the hotels’ environmentally friendly programs.
ü Low-satisfaction guests are eight times less likely than high-satisfaction guests to return to the same hotel again.
Report by David Wilkening
David
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt