Barrhead Travel launches Cruise Academy
Barrhead Travel confirmed the launch of its new Cruise Academy – a virtual learning and development programme.
New and existing colleagues will be invited to participate in various tailored sessions which will include bespoke native modules as well as sessions from key cruise partners.
The Cruise Academy is part of Barrhead Travel’s core Training Academy division which has three full-time trainers.
Face-to-face training is complemented by an online Learning Lab.
Learning and development played a leading role for Barrhead Travel during the pandemic with the training team delivering over 9,300 hours of facilitated sessions during 2021.
“The scope of opportunity to connect more customers with experienced advisors is significant because cruise is such a vast product with so many options to choose from,” Jacqueline Dobson, President of Barrhead Travel, said:
“Training is so important and we’re really excited to launch the academy to strengthen our position in the market.”
The inaugural Cruise Academy intake completed their first training programme in June and was made up of ten new recruits.
As well as introducing the dedicated academy, the group advertised home-working roles for cruise specialists to attract talent beyond its cruise call centre locations.
Ray Monty
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