Indian fliers complain most about rude staff
The number one bugbear for Indian air travellers is not the usual nickel and diming or lost baggage, but the behaviour of airline staff in the air and on the ground.
The surprising stat was revealed in a Civil Aviation Ministry report which monitors complaints filed and handled by its grievance system.
There were 3,524 complaints received about ‘harassment of passengers or staff crew behaviour’, which was nearly double the next biggest category of lost baggage.
Ticketing and refund issues were the third highest for complaints with more than 1,000 filed.
It is unclear which airlines’ staff were adjudged to be the rudest as there is no option ‘to segregate the grievances airline-wise’ a senior ministry official said.
The Centralized Public Grievance Redress and Monitoring system calls for ‘speedy redress and effective monitoring of grievances.’
However there has been a perceived lack of action by the ministry to ensure this.
Late last year a government committee called on the aviation ministry to do more than just ‘being a transmitter of passenger grievances to the respective airlines.’
"The ministry should ensure that the respective airline has taken necessary action to redress the grievance within a stipulated timeframe. The ministry should also penalize the airlines in case of not solving the grievances to the satisfaction of passengers," it stated.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025