IndiGo in hot water after passenger dozed off on airport bus, misses flight
Indian airline IndiGo is under scrutiny after a checked in passenger fell asleep on an airport bus and the flight took off without him.
The bus was ferrying passengers to the aircraft from the terminal at Mumbai Airport and somehow the driver and other airport personnel failed to spot him.
The bus was then parked up and locked, trapping him inside for six hours.
The man, who did not want his identity disclosed, said he dozed off due to exhaustion after working nonstop for more than two days.
"I was in Mumbai for official work and continuously working for 2-3 days. I was very tired and fell asleep after I sat on the back seat, close to the air-conditioning vent," he said.
"I spent the entire night at the airport and took the first flight to Bangalore in the morning," the flier said.
He added he was at first considered a trespasser after being found in the bus before he had the chance to prove his story.
Airlines go through multiple head count checks during boarding and on the flight, and it is unclear how crew failed to spot that they were one passenger short.
"In this case, the procedure was not followed and police and Bureau for Civil Aviation Security have been informed," an airport authority official said.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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