Internal promotion for Etihad VP service and hospitality
Etihad Airways has appointed Sajida Ismail as VP service and hospitality.
Reporting to senior VP marketing Shane O’Hare, Ismail will be responsible for the design of Etihad Airways’ service at all customer touch points – in-flight, at airports, and in lounges – and also staff and crew training.
She was previously head of product and service standards.
Prior to joining Etihad in 2007, she worked for Gulf Air for 20 years in various senior marketing and product-related roles.
O’Hare said: "Sajida was instrumental in the design and realisation of Etihad Airways’ new inflight service concepts on the new Airbus A380 and Boeing 787 fleet and she will be invaluable in her new role, responsible for the development and implementation of the next phase of the Etihad Airways service and hospitality journey."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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