Marriott pledges to pay for new passports for impacted guests
Marriott International has agreed to pay guests to replace their passports if it is found they have been victims of fraud or identity theft.
The company will reimburse guests but said the theft of passport numbers only represents a ‘smaller subset of customers,’ compared to other guest data stolen in an enormous data breach.
Marriott said potentially millions of customers had personal data stolen including birth dates, phone numbers, email and mailing addresses.
A huge data breach went undetected for four years at Marriott subsidiary Starwood Hotels & Resorts.
Last week Senate minority leader Charles Schumer urged Marriott to pay for replacement passports for impacted guests.
Marriott spokeswoman Connie Kim told the Washington Post it will do so but believes the risk to customers is ‘very low.’
The State Department says a fake passport cannot be created from just a valid passport number, however in conjunction with other stolen personal data, there is a heightened risk of identity fraud.
"We are setting up a process to work with our guests who believe that they have experienced fraud as a result of their passports being involved in this incident. If, through that process, we determine that fraud has taken place, then the company will reimburse guests for the costs associated with getting a new passport," Kim said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025