New airline service offers home baggage check-in
Hawaiian Airlines now offers “mobile skycap” service that provides passenger and baggage check-in from home, office or hotel.
The new service eliminates the need to check luggage at airports, according to Blaine Miyasato, vice president of customer services.
The airline also recently announced customers can check in for flights at home on the Web.
“Hawaiian is setting a whole new standard for customer service,” said Mr Miyassto.
The airline teamed with BaggageDirect.com Inc. to provide the service. Under guidelines approved by the Transportation Security Administration, a BaggageDirect driver arrives the day before or morning of a scheduled flight to pick up luggage and present passengers with boarding passes.
The baggage company then delivers the luggage for security screening to Hawaiian.
BaggageDirect is currently exclusive to Hawaiian and is available from Honolulu (including Waikiki) and Maui’s major resorts for direct flights to Los Angeles, San Francisco, San Diego, Portland and Seattle.
The price for the new service is $30 for the first passenger, which includes two pieces of luggage. Accompanying passengers pay $15.
Reservations must be made at least 12 hours before a scheduled departure and can be done online at www.baggagedirect.com, or by calling 800-959-4424.
Report by David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025