New CAA portal to guide passengers through the complaints process
The UK Civil Aviation Authority has launched a dedicated online portal to help make it easier for airline passengers to make a complaint.
The new portal will give passengers information on their rights should their flight be delayed or cancelled, plus advice about how to submit a complaint about an airline, airport or tour operator.
Launched to coincide with the peak booking period, it also gives advice about the documents required for air travel, fees and charges, insurance and health issues.
Iain Osborne, group director regulatory policy, said: "We know the first three months of any year are a key time for travel bookings, and that is why we have released the new portal now.
“We believe this is a strong package of support that helps consumers make the choices that suit them best, and raise awareness of the support that’s available to them.”
To visit the CAA’s new information for passengers’ section, please visit www.caa.co.uk/passengers
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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