New law affecting travel firms comes into effect today

Wednesday, 01 Oct, 2015 0

Travel companies will have to warn customers if they don’t have access to an approved dispute resolution (ADR) service from today.

ADRs provide customers with a cheaper alternative to taking a company to court when they have a complaint that hasn’t been resolved.

Under new EU Alternative Dispute Resolution legislation, all companies must notify customers of a recognised third party who will help them settle disputes.

If they don’t have access to an approved ADR, companies are obliged to let customers know.



 

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Linsey McNeill

Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk



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