New law affecting travel firms comes into effect today
Travel companies will have to warn customers if they don’t have access to an approved dispute resolution (ADR) service from today.
ADRs provide customers with a cheaper alternative to taking a company to court when they have a complaint that hasn’t been resolved.
Under new EU Alternative Dispute Resolution legislation, all companies must notify customers of a recognised third party who will help them settle disputes.
If they don’t have access to an approved ADR, companies are obliged to let customers know.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026