Passengers suffer 9.5 hour EasyJet delay
Monday, 08 Dec, 2009
0
EasyJet faces complaints after passengers due to fly from Sofia to Gatwick had to endure nine and a half hour delay.
The airline is to investigate why no food or drink vouchers were offered to more than 120 travellers as they waited at the airport in the Bulgarian capital on Saturday due to an aircraft technical fault.
“Perhaps the most disturbing aspect was the airline’s complete refusal to, at any time during the delay, offer any food or drink vouchers,” said TravelMole managing director Graham McKenzie who was amongst the passengers on the delayed flight.
“We had many very young families amongst our group and at least two diabetics. What were they supposed to do?
“On board the plane, now in flight some ten hours after the scheduled take off time, all passengers were offered a free drink and a packet of crisps as long as it did not exceed £1.50 per item.”
EasyJet spokesman Andrew McConnell said: “EasyJet sincerely apologises to the affected passengers for the delay to this flight.
“Regrettably, the original aircraft incurred a minor technical problem whilst on the ground at Sofia Airport, and a replacement aircraft had to be sent from London to pick up the passengers.
“We acknowledge the fact that passengers were not offered refreshment vouchers at the airport in line with our procedures, and are currently investigating why our ground handler did not provide these. Passengers were however offered refreshments on board the aircraft.
“As a gesture of goodwill we will reimburse passengers for the refreshments they may have purchased at Sofia Airport and would ask passengers to submit their claims to our customer services department.”
by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt