Qantas plays down union Christmas staff shortage claims
An ABC report says that a union claims that travellers will face long delays at Sydney’s international airport over Christmas because of Qantas staff shortages.
Qantas says it has an adequate number of check-in attendants and that a roster is in place to deal with high demand periods.
But the secretary for the Australian Services Union, Sally McManus, disagrees, saying Qantas has failed to hire new staff for months.
“Qantas has already conceded that there needs to be at least 130 extra staff at Sydney airport,” she said.
“It’s really because people have left the organisation over a period of time and not been replaced.
“This is really a ticking time bomb that has been sitting there until Christmas comes.”
Ms McManus says that a recent change to the roster system is contributing to the problem.
“[The situation] has been exacerbated by Qantas introducing a new rostering system and that’s meant that the problems that already exist in terms of not enough people are now twice as bad,” she said.
A report by The Mole from the ABC
John Alwyn-Jones
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025