Qantas voted worst international airline and Singapore the best……
A consumer survey by the Australian Consumers Association’s magazine Choice has voted Qantas the worst international airline in a consumer survey, while Singapore Airlines was voted the best.
The survey of 4,000 subscribers to Choice, also found Qantas Group owned low cost carrier Jetstar to be the worst domestic airline, with regional airline Regional Express voted the best domestic carrier.
The survey in Choice asked subscribers to rate each airlines on value for money, booking processes, convenience, the check-in procedure, inflight service, including food and entertainment, as well as seat comfort, legroom and cleanliness, with Qantas scoring 63% compared to Singapore Airline’s 78%.
Domestically, Qantas fared little better with a 67% rating, with consumers labelling the service “arrogant and aloof”, while Jetstar scored just 62%.
One respondent described Jetstar staff as “uniformly surly, unhelpful and most definitely unwelcoming and Regional Express won a survey-high rating of 79% followed by Virgin Blue with 71%.
One respondent said “Virgin Blue staff attempt to make what is a reasonably unpleasant experience flying with a no-frills service, light-hearted and enjoyable”.
The magazine has suggested that Qantas may have come out so badly out of the survey because people may be more critical of their national carrier.
Travellers said though that the reason they continued to fly with Qantas was to earn frequent flyer points even though they rated the airline significantly lower than average.
Report by The Mole on location at ATE 2007
John Alwyn-Jones
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