RCL improves AirWaves platform
RCL Cruises has launched new functionality that will allow agents to book up to four staterooms at a time on its AirWaves platform.
It said improvements to the platform, available to 6,500 agents across the UK and Ireland, are in direct response to feedback from the trade.
The tool, launched last November, enables bookings across Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises.
"The success of this tool is evident in the level of adoption seen since its roll out in November, with usage up 30% on its predecessor, Espresso," said Amanda Darrington, sales director Royal Caribbean UK & Ireland.
"We are excited to roll out this new functionality and look forward to continuing to work with our agents. Our ambition is to make searching and booking our holidays quicker and easier than ever before."
Agents can learn more about how to book up to four staterooms with a new ‘Try Me’ module or short video clips that are accessible via Cruising for Excellence and Club Learning on My Club Royal.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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