Ryanair to boost reputation with new marketing chief
Ryanair hopes to improve its reputation with the appointment of a new marketing guru from Moneysupermarket.
Kenny Jacobs, 40, who joins from the price-comparison site to become Ryanair’s new chief marketing officer, is originally from Cork and married with two children.
He was also previously marketing director for Tesco Ireland and brand director for Tesco UK and worked for German-based retailer Metro Group in several marketing roles across Europe and Asia.
The airline’s search for a new marketing chief began last autumn after O’Leary had been criticised by shareholders for the airline coming across as too "macho".
Ryanair also admitted it needed to work more closely with online and corporate travel agents.
Ryanair boss Michael O’Leary said Jacobs will "bring a new and fresh impetus to Ryanair’s marketing activities over the coming months as we roll out significant customer service improvements, a brilliant new website from April and a fantastic, easy to use mobile app from the end of June".
Ryanair has already implemented a series of changes, including reducing charges, simplifying the online booking process and embracing social media.
Earlier this week, it announced plans for more flexible fares aimed at the corporate market.
The marketing appointment is part of senior management reshuffle, which comes into play on February 1.
Under the restructure:
– Lesley Kane, who was previously head of sales and marketing, has been promoted to head of groups and corporate sales
– Michael Hickey, previously director of engineering, has been promoted to group director of operations
– David O’Brien, previously director of operations, will become chief commercial officer
– Deputy director of flight operations Peter Bellew has been promoted to become head of sales and marketing
– Deputy head of web development Dara Brady will become head of web development.
O’Leary added: "These new promotions and positions concludes the first significant senior management reorganisation since Ryanair joined the Stock Market in 1997.
"The Board and I have every confidence that this new senior management team will deliver Ryanair’s exciting plans to grow from 80m to over 110m passengers a year over the next five years."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026