About us

AXA Assistance specializes in best-in-class cost containment, health and travel services. Over 60 years of experience combined with a US and international network of providers allow the organization to deliver innovative solutions and services in the US and around the world. AXA Assistance is part of AXA Group, the 27th largest company in the world. ...Read more
AXA Assistance - About Us
AXA Assistance specializes in best-in-class cost containment, health and travel services. Over 60 years of experience combined with a US and international network of providers allow the organization to deliver innovative solutions and services in the US and around the world. AXA Assistance is part of AXA Group, the 27th largest company in the world.
Company Name : AXA Partners
News & announcements
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18 Nov 21
Partner News
Augmented Experience. Travel Safe and easy travel within the new pandemic paradigmAXA Partners introduces Augmented Experience.Travel, empowering safe and easy travel within the new pandemic ...Read moreAugmented Experience. Travel Safe and easy travel within the new pandemic paradigm - News & announcementsAXA Partners introduces Augmented Experience.Travel, empowering safe and easy travel within the new pandemic paradigm
The world experienced one of the most significant health crises due to the global COVID-19 pandemic: overflowing hospital capacities, locking down people at home, and the shutting down of economic activities. With the world reopening, together with customers’ new behaviours and expectations, the need for adequate protection is now at the top of travellers’ concerns, as they look for personalised and innovative solutions while relying on key actors to redefine the travel insurance industry. A major crisis calls for major changes. That is why AXA Partners introduces AugmentedExperience.Travel based on 5 pillars that are transforming its range of travel products, thereby increasing accessibility,flexibility and suitability while adapting to a new paradigm: • AXA Partners’ “Digital Gateway” serves as a unique entry point for easy access to a safe and smooth travel experience In order to follow these emerging trends, while responding to the increased need for a flexible, quick and smooth customer journey related to its insurance policy, AXA Partners has launched a Digital Gateway. It utilises customers’ existing native wallet, which allows customers to access and activate AugmentedExperience.Travel coverage and benefits in a few clicks, therefore leading to more clarity, transparency and availability. • “Essential Protection” is reinforced with pandemic-related illnesses covered as any other illness within our contracts Today’s travellers want to be prepared for the unexpected. In this context, AXA Partners’ coverage is designed to restore confidence in travelling by covering today’s additional risks, such as denied boarding, quarantine periods, missed departures or being stranded abroad, with both medical and non-medical assistance included, if a customer contracts COVID-19. • “Modular cover” with Personalised Travel Protection Travel behaviours have been changing and will further evolve. According to Inmarsat’s Passenger Confidence Tracker1, 84% of respondents believe their travel habits are likely to change post pandemic. This led AXA Partners to provide new coverage to address these emerging trends, with personalised packages for domestic and staycation trips, now including vacation rental protection and car replacement guarantee where possible, and workcation or “Bleisure” trips (Business + Leisure) with available business equipment coverage. • “Peace of mind services” to make travel easier and safer To ensure Security and Protection, AXA Partners has designed AugmentedExperience.Travel policies that commit to key safety benefits, such as a 24/7 Safety Hotline reachable in less than 30 seconds to help and accompany customers for any medical issues, from digital medical teleconsultation in multiple languages, COVID Logistics Assistance and PCR labs locator, down to acute medical assistance with the safety net of evacuation. • Fighting against and adapting to climate change” with the ambition of becoming a “Net-Zero” emissions company This unprecedented COVID crisis is driving a new trend towards an increased desire by customers to participate actively towards the reduction of their environmental footprint, due to the massively widespread awareness of the impacts of climate change. At AXA Partners, we are committed to reducing our carbon footprint by 23% by 2025, in line with AXA Group’s targets. We also contribute to fighting climate change through our operations, with 100% of the electricity used in AXA Partners facilities coming from renewable resources2, which helped us reduce our CO2 emissions by almost 80% from 2012 to 2020. We are actively working on designing travel solutions that are more environmentally responsible, while also aiming to reward trips that are CO2 frugal. AXA Partners' goal is to deliver travellers - wherever they are in the world - with the most useful and transparent support and services. -
11 Mar 21
Partner News
AXA Partners and Ancileo renew partnership to foster innovation in the travel industry March 11th 2021AXA Partners and Ancileo renew partnership to foster innovation in the travel industry ...Read moreAXA Partners and Ancileo renew partnership to foster innovation in the travel industry March 11th 2021 - News & announcementsAXA Partners and Ancileo renew partnership to foster innovation in the travel industry
To accelerate and seize the many opportunities in the Travel industry post-Covid, AXA Partners and Ancileo have decided to renew their partnership. This renewed agreement is there to provide the best combination of agility, global reach and financial strength in the Travel industry. AXA Partners is AXA’s global B2B2C unit dedicated to delivering the best solutions in assistance services, travel insurance and credit protection & welfare to their partners across the globe, leveraging its international footprint and serving many players from financial institutions to travel organizations. Ancileo is a provider of seamless technology solutions for the insurance value chain. The technology developed by Ancileo allows integration across the Travel partner’s entire customer journey, from fully embedded in the purchase funnel to stand alone white label customer interface and various offline touch points. Ancileo’s core capabilities include, among others, a deep personalization engine that tests in real time hundreds of combinations of product benefits, pricing and display depending on the targeted customer segment, and an intelligent payment gateway solution to provide premium collection flexibility and support long-term customer loyalty through recurring billing.Three years ago, when most of the global insurers were still trying to compete with the insurtech players, the teams at AXA Partners had already understood the benefits of a strong partnership between insurtech companies and insurers. Building on this successful collaboration, we now aim to accelerate the potential of personalised insurance distribution through digital ecosystems.
Olivier Michel, Founder & CEO of Ancileo
Xavier Blanchard
AXA Partners Travel Insurance CEO and Global head of Travel at AXA Partners
Appetite for Travel post Covid is widespread, with greater importance attached to insurance. To support this accelerated growth, cutting edge e-commerce capabilities are a key element, particularly to optional models that present a greater technical challenge for e-commerce. Our partnership with Ancileo will highly contribute to meeting these challenges, better addressing partners’ need and strengthening our positioning as a leading insurer.
Paul-Antoine Cristofari
Global Head of Markets at AXA Partners
Our partnership with Ancileo combines the strengths of a leading insurance brand with the agility of a digital player, allowing to meet partners’ increased expectations in a post-Covid world regarding end-to-end digital integration and flexibility of the customer journey. We are pleased to renew this collaboration to the benefit of our partners’ performance and time-to-market.
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