Ryanair to launch price promise
Ryanair is to introduce a price promise as part of the latest phase of its ‘Always Getting Better’ customer service initiative.
The airline said today that if customers find a cheaper fare with another airline within two hours of their Ryanair flight departure they will refund the price difference and credit their account with €5.
Full terms and conditions of the price promise will be revealed when the initiative goes live later this year.
The airline has also promised to remove all non-recyclable plastic from its flights within five years, which will mean the introduction of wooden cutlery and biodegradable cups.
At the same time, it will launch a voluntary carbon offset scheme for customers.
As part of the ‘Always Getting Better’ initiative, which is entering its fifth year, Ryanair has also promised to set up a dedicated team to deal with EU261 flight delay compensation claims. It says valid claims will be processed within 10 days from April 1, down from an average of 28 days at the moment.
In response, Alex Neil, managing director of home products and services for consumers’ association Which? said: "Making it easier to claim compensation for delays and cancellations is the least Ryanair can do. The poor experience of its customers with the recent shambolic flight cancellations added insult to injury.
"If Ryanair goes further and introduces automatic compensation it will be a market leading move, and we would urge the rest of the industry to follow suit."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
In Italy, the Meloni government congratulates itself for its tourism achievements
Singapore to forbid entry to undesirable travelers with new no-boarding directive