Technology case study: Re-engineering workflows at Travelbeam
BACKGROUND
Travelbeam is a luxury travel company founded in 1992. The company comprises niche-market tour operator Travelbeam Luxury Hotels, along with retail and business house travel divisions.
CLIENT CHALLENGES
With an extensive luxury hotel portfolio, managing hundreds of direct ground supplier contracts was
challenging due to Travelbeam maintaining largely paper-based systems. Increasingly flights were being sold alongside accommodation, however a more integrated sales process was required to maximise staff efficiency and enhance customer service. Generating and following-up on customer quotes was time-consuming due to largely manual processes. Whilst as a travel company with a mix of business including tour operating, a retail and business travel reporting across the Travelbeam group was fragmented.
SOLUTION HIGHLIGHTS
A single Dolphin sales and management platform has been deployed across the Travelbeam
group. A product database enabling contracts to be efficiently and accurately maintained has been deployed with products searchable via a browser-based sales tool. Pricing, supplier allocations, mark-ups and available extras are managed in an automated to an extent that workflows have been re-engineered across the business. Reporting across all divisions has been centralised using Dolphin’s reporting suite.
"In our opinion Dolphin products offer the perfect blend of user-friendly interfaces, scalability and the adaptability to cope with almost any travel-related scenario." David Alix-Barket, Managing Director and Founder. Travelbeam.
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