Thomas Cook reports dip in summer bookings
Thomas Cook’s summer bookings are down 5% due to a slump in sales to Turkey, usually its second largest market.
But if you take Turkey out of the equation, bookings to other destinations are 6% up.
"As we look ahead to our busiest period, Thomas Cook is trading well to destinations other than Turkey, with particularly strong bookings to Spain and the USA," said chief executive Peter Fankhauser announcing the group’s half-year results today.
Thomas Cook said summer 2016 bookings to the Balearics up 14%, Canaries up 23%, and USA up 29%.
"However demand for Turkey – our second largest market last year – remains significantly below last year’s levels," added Fankhauser .
"This has impacted our German Airlines business in particular. We’ve also seen a sharp decline in demand in Belgium following the tragic attack at Brussels airport in March."
Overall revenues for the six months to the end of March were up to £2.67 million winter losses before tax were down from £303 million to £288 million.
"Taking into account anticipated foreign exchange translation gains, we expect underlying EBIT for the full year to be between £310 million and £335 million," said Fankhauser.
He said the group had undergone a fundamental change in its approach to customers.
"The Corfu inquest was a turning point for Thomas Cook. It was clear to me that we needed to change our mindset and put the customer back at the heart of our business," he explained.
"I am proud of the way in which my colleagues across the business have embraced all the changes we have made. We’ve created a comprehensive new training scheme for all customer-facing staff, rolled out new software to better serve customers in resort, and introduced a 24-hour customer promise in 1,500 of our most popular hotels.
"It’s early days and there is more to do, but we’ve already seen a positive reaction from our customers, with improvements in the net promoter score across all our markets."
Thoams Cook’s online sales grew 10% in UK and 21% in Germany in the second quarter.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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