Thomson/First Choice step in after Allbury failure
Sunday, 21 Dec, 2009
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TUI Travel brands Thomson and First Choice have pledged to help holidaymakers caught up in the failure of Allbury Travel Group.
The UK’s leading operators are advising customers who booked through them to take their holiday booking confirmation to any of its branches nationwide.
Thomson and First Choice will seek to arrange an alternative holiday from its portfolio and assist with claiming the refund for their original holiday or flight.
Customers can rebook to go to their original destination or an alternative by paying the difference in the package price if the cost is higher.
A dedicated helpline has been set up at: 0800 009 3833.
Thomson/First Choice managing director Dermot Blastland said: “Further to the sad news regarding Allbury, I can only imagine what the thousands of holidaymakers that booked a holiday with them are feeling.
“Thomson and First Choice are committed to helping those Allbury group customers who booked through us, as we did those people that suffered further to previous holiday company failures, such as Globespan earlier this week and XL last year.
“In the absence of a sensible and consistent protection system, today’s news reaffirms that there’s strength in scale and safety in numbers when it comes to who customers choose to book their holidays with.
“Given the current economic uncertainty, we feel that more and more customers will realise that it makes sense to come to a financially secure company like us. We’re the best choice for peace of mind."
He added: “We are in a fortunate position to be able to address any uncertainty there may be by doing all we can to assist those who today feel that their 2010 holiday is in doubt.
“The simple message is that we, as a business, are here to help.”
*Getabed.co.uk is offering assistance in re-protecting bookings following the failure of the Allbury Travel Group.
“We have already been contacted by many hoteliers and agents that have been affected and have successfully re-protected many of their accommodation bookings,” a spokesman said.
“During the past 17 years of trading, this is not the first time we have offered help, and unfortunately, it probably won’t be the last.”
by Phil Davies
Phil Davies
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