Two thirds of insurance claims not paid in full
Insufficient cover is the main reason travellers are disappointed, says bank
Some two-thirds of travellers who claim on their holiday insurance end up having their claims fully or partly rejected, according to figures released by Sainsbury’s Bank.
Research by the bank shows that around a third of UK travellers claim on their policies after returning home but only 35 per cent of claims are settled completely and seven per cent of claims are rejected outright. The most common reason is that the travellers are not fully covered for the claim they are trying to make.
The bank also revealed that medical costs are the most frequent claim on travel policies, followed by lost money, lost luggage, and holidays being cancelled or cut short.
Robert O’May, of Sainsbury’s, stated: “If a holiday disaster does strike, the situation can be made worse when you realise your travel insurance offers poor cover and your claim is turned down. You do not necessarily have to end up paying more for a more comprehensive range of benefits.”
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