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Uber to pay disabled riders after settling Federal lawsuit

Tuesday, 19 July 20223 min read
Uber to pay disabled riders after settling Federal lawsuit

Uber has settled an action brought by the Justice Department and will pay over $2 million for alleged Americans with Disabilities Act violations.

Uber charged a wait-time fee two minutes after arriving at a pickup, even though many riders needed longer due to a disability.

Uber must pay $1.7 million to about 1,000 riders who complained about being charged wait-time fees

It must credit the accounts of over 65,000 riders who registered for a wait-time waiver by doubling the amount of fees they were charged.

The company must promote the  wait-time fee waiver program and increase customer service training about the program.