Virgin cabin crew to get voice training
Virgin Atlantic has appointed its first ever ‘whispering coach’ to advise cabin crew on the tone, volume and sentiment they should use talking to Upper Class passengers.
For the launch of its new Upper Class Dream Suite, the specialist training will be added to other master classes which include tips on how to read passengers, being tactile and how to wake people comfortably.
Trialled with several focus groups and test-flights, the crew are now trained to whisper at tones between twenty and thirty decibels due to its calming effect and the fact that it won’t disturb other passengers whilst lights are out.
Richard Fitzgerald, whispering coach for Virgin Atlantic Upper Class said:
"The new Upper Class Dream Suite is the ultimate in luxury and comfort and it’s touches like these that make our inflight service second to none."
Diane
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