Virgin implements IT upgrade
Virgin Atlantic confirmed today that it had successfully implemented an upgrade of its IT system over the weekend.
During the switch over, there was a period when the airline’s website went offline for check-in and bookings, which was planned. However, Virgin said there had been no impact on its flying programme.
It warned that there would be an initial period of ‘adjustment’, but it said early indications are that the new system is working well for customers.
Don Langford, SVP technology, said: "There is still a lot of work ahead of us, but things are progressing well as we embed our new system and we look forward to the benefits that it brings to our overall customer experience."
The suite of systems has been built on the PSS technology platform of Virgin’s partner, Delta Air Lines.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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