Virgin waives flight change fees
Virgin Atlantic is waiving the flight date change fee for tickets issued in March.
The relaxation of commercial policy applies to customers that have a ticket originally purchased between March 4 and March 31 2020, for travel up to and including September 30, 2020.
It applies to all routes in Virgin Atlantic’s international network, including services from London Heathrow, London Gatwick, Manchester, Glasgow and Belfast airports, and tickets booked on Virgin Atlantic codeshare flights on transatlantic routes with its expanded joint venture partners Delta, Air France and KLM.
Chief commercial officer Juha Jarvinen said: "We understand that with evolving travel advice, some of our customers may wish to build in some flexibility to upcoming travel plans.
"Putting our customers first, this new policy enables them to continue with their Virgin Atlantic booking this month, with the peace of mind that there is the option to change their flight at a later date, without incurring a fee."
Due to the ongoing COVID-19 situation, Virgin Atlantic has suspended London Heathrow-Shanghai operations until April 19 and is operating an amended London Heathrow-Hong Kong schedule.
Customers can contact Virgin Atlantic’s customer care team via SMS +44 (0) 7481 339184.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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