What’s wrong with the Ritz?
Last year, the Ritz Carlton Huntington Hotel & Spa in Pasadena endured a negative review from The New York Times. The complaints centered around service, or the lack of it.
But the hotel this year faces a new problem: it’s the subject of a lawsuit after two employees accused management of forcing them to work through their breaks and stiffing them of overtime pay, according to HotelChatter.
“They treat us like slaves,” said housekeeper Elvia Alonso, who has worked at the hotel for six years and is one of the plaintiffs in the lawsuit. “They say, ‘If you don’t like it, you go home.'”
A list of some of the alleged bad treatment of staffers:
· A housekeeper repeatedly asked management to fix the broken wheels on her cart but they refused. The cart later toppled on the housekeeper, causing injury to her shoulder which later required surgery.
· The same housekeeper was denied a job in the call center because of her Spanish accent.
· Cooks said managers made derogatory comments about their ethnic backgrounds.
· Workers throughout the hotel were not allowed to take breaks.
A spokesperson for the hotel told HotelChatter he would not comment on the lawsuit but said they “take all of these things seriously.”
Report by David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
TAP Air Portugal to operate 29 flights due to strike on December 11
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Airbnb eyes a loyalty program but details remain under wraps