TTNG to address complaints handling after customer satisfaction review
An extensive customer service review of the Travel Network Group revealed it was failing to properly handle complaints from its…
An extensive customer service review of the Travel Network Group revealed it was failing to properly handle complaints from its…
The Travel Network Group is to offer members help with recruiting staff as part of their annual membership fee. A…
A Training Services Academy has been launched by The Travel Network Group after a year in development. There will be…
The travel industry was 'confused and let down' by the ban on passing credit card fees onto customers, according to…
There was a lot of love in the room when The Travel Network Group invited some its members to the…
More than 300 jobs will go at Thomas Cook as it plans to close another 21 stores. Thomas Cook is…
The number of penalties issued for term-time absences mushroomed by 93% to almost 223,000 in 2017/18 compared to the previous…
Japan Airlines has joined forces with travel distribution provider Travelport to establish a new joint venture. Called Travelport Axess, the…
Eurostar has advised passengers not to travel to Paris unless absolutely necessary for the rest of the month of March.The…
Half of Brits (47%) have not visited a travel agent in the past 10 years, while two in 10 have…
Theresa May's decision to ask European Union leaders to postpone Brexit for three months is bad news for the travel…
Social media forum Travel Gossip has said it will ask members whether they think its policy of not allowing unbonded…