Call centre service not good enough, claims research
- Jul 26, 2026
The travel industry is "delivering poor telephone customer service" according to a survey by Indigo Call Centres.The research looked at…
Categories: Agent
Galileo removes need for manual checks on private fares
- Jul 26, 2026
Galileo has taken some of the work out of booking private fares by adding a new feature to its Agency…
Disabled travellers to benefit from new accessibility rating system
- Jul 25, 2026
A new accessibility rating system is to be implemented in the UK so that disabled travellers will have clear information…
Cape Town focuses on sustainable development
- Jul 25, 2026
Maximising socio-economic benefits for local communities from tourism ventures while still maintaining the quality of the environment, is the major…
Holiday Hotels launches
- Jul 24, 2026
Holiday Hotels, the new travel company from the Holiday Autos Group, was launched today.The 'accommodation only' service offers travel agents…
Travel agencies show increased interest in the Internet
- Jul 24, 2026
According to Sabre, European travel agencies are showing increased levels of interest in tools that will help them exploit the…
MyTravel issues trading statement
- Jul 24, 2026
MyTravel has attempted to reassure the City about its future prospects by issuing a trading statement pointing out that it…
ASTA supports call for review of IATA competition rules
- Jul 24, 2026
The American Society of Travel Agents has joined the list of influential organisations fighting the rejection of a new Passenger…
Huge increase in US agents quitting airline sales
- Jul 23, 2026
An increasing number of US travel agents are quitting airline sales because they are unable to make enough money out…
US agents cheaper than websites, claims new report
- Jul 23, 2026
Business travel agents are the best source for finding the cheapest airfares in the US, according to a new study.Topaz…
The TravelMole Interview: Seamus Conlon, Airtours Holidays
- Jul 23, 2026
Airtours Holidays managing director Seamus Conlon (left) is banking on his new controversial pricing policy to sell more packages early…
MyTravel appoints new European chief
- Jul 22, 2026
MyTravel Group has announced that ex-Telewest boss Philip Jansen is to head up its European operations.Mr Jansen who was formerly…
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