Travelocity invests in customer service to improve retention
Linda Fox - Nov 09, 2026
Travelocity is ramping up its customer service in a bid to build loyalty and retention. The online travel agent has…
Categories: Operators
Premium Economy push by Virgin Atlantic
Phil Davies - Nov 09, 2026
Virgin Atlantic is revamping its Premium Economy cabin with new leather seats and on board service. The airline is promoting…
Search becoming more used and trusted than friends and family
Linda Fox - Nov 09, 2026
Search engines are becoming more used and trusted for information than friends and family. Figures revealed by Internet Advertising Bureau…
Mobile technology gains momentum for travel
Linda Fox - Nov 09, 2026
Interest in mobile technology is increasing as operators and airlines explore the potential of the medium for travel purchases. O2…
Intrepid Travel takes joint top Responsible Tourism Award
Phil Davies - Nov 09, 2026
Intrepid Travel has shared the overall First Choice Responsible Tourism Award with Kenya's Ol Malo Lodge & Trust. The company…
New boss for Tourism Australia
Phil Davies - Nov 09, 2026
Geoff Buckley has been made managing director of Tourism Australia, moving up from acting boss. Buckley was formerly strategy and…
Bristol unveils plans for major expansion
Bev - Nov 09, 2026
Bristol International Airport has published a master plan designed to increase capacity from six to nine million passengers in 10…
Fifteen Thomson hotels gain ‘green’ award
Phil Davies - Nov 09, 2026
Only 15 out of 4,500 hotels audited by Thomson have achieved a new ‘eco-quality’ mark introduced by the operator to…
Kazakhstan wants you to drink horse milk
David - Nov 09, 2026
The American movie “Borat” is said to have Kazakhstan in an uproar and a leading tour company, Sayat Tour, is…
Meta-search role for specialist agents and operators
Linda Fox - Nov 08, 2026
Specialist agents and smaller operators will have a role in the future as the internet develops from being price to…
Emirates in $27m in-flight mobile initiative
Phil Davies - Nov 08, 2026
Emirates is to introduce in-flight mobile phone use across its entire fleet in a $27 million investment. The UAE carrier…
WTM/TravelMole Travel Technology Awards announced today
Phil Davies - Nov 08, 2026
World Travel Market and TravelMole will today announce the winners of the 2006 Travel Technology Awards. The winners will be schosen…
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