Travel’s move online ‘at expense of customer service’
Phil Davies - Jun 13, 2026
Travel companies have been accused of offering the worst online customer service in Britain. In a poll of 100…
Categories: Tech
Online travel brand hijacking ‘out of control’
Phil Davies - Jun 13, 2026
Increasing numbers of UK travel companies are having their brand names hijacked by rivals in pay-for-click advertising. A survey…
Galileo: Sabre program ‘disappointing’
David - Jun 12, 2026
Will Cendant-owned Galileo follow Sabre in charging travel management clients for full airline content? “We continue to believe that cost-shifting…
Phone home on your mobile with P&O Cruises
Phil Davies - Jun 12, 2026
Passengers on P&O Cruises ships will no longer have to pay premium satellite call charges at sea. The line is introducing…
Travel 2.0 Confronts the Establishment
- Jun 12, 2026
My daughter is in college. My son is a year away. When I entered this industry (travel, tourism and hospitality),…
MAXjet outsources to Worldspan
Phil Davies - Jun 09, 2026
All business class airline MAXjet has outsourced its distribution and IT requirements to Worldspan in a five-year deal. The carrier, which…
IT departments ‘not fully involved’ – travel managers
Phil Davies - Jun 09, 2026
IT departments are not getting sufficiently involved in companies’ corporate travel technology needs, new research claims. The poll of…
Carol Dray resigns from Thomas Cook
Phil Davies - Jun 08, 2026
Thomas Cook e-commerce director Carol Dray has resigned from the company for personal reasons. She will continue to work with the company until…
Canterbury latest to offer MP3 walking tales
Phil Davies - Jun 08, 2026
The city of Canterbury has become the latest to sign up for a series of MP3 walking tours. The…
US travel website revenues top $60 billion
Phil Davies - Jun 07, 2026
Annual online travel revenues in the US exceeded $60 billion last year, up 20% over 2005, latest figures show. …
Paper directory binned as Hilton goes online
Phil Davies - Jun 07, 2026
Hilton International is dropping its Worldwide Directory in favour of a series of ‘Ebrochures’. Replacing the Hilton Worldwide Directory with global…
Turkish specialist goes live on viewdata
Phil Davies - Jun 07, 2026
Wings Abroad, a specialist operator to Turkey, has introduced viewdata bookings. Agents can access availability by using the WNG three-letter…
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