B2B bedbank promises agents desktop-quality functionality on the go

  Independent B2B bedbank Ace Rooms (www.acerooms.com) has unveiled a significantly revamped second generation version of its mobile app, giving its travel agent and tour operator customers the ability to fully manage bookings from their smartphone or tablet.   Developed at a cost in excess of £100,000, the second generation app reflects Ace Rooms’ commitment to helping agents to provide the very highest service levels to their clients. At its heart is the introduction of sophisticated functionality that allows agents to view, amend and cancel existing bookings, while a payment facility has also been added, giving agents the flexibility to complete the full hotel search and new booking process via the app.   At the same time, Ace Rooms has upgraded its supporting technology and cloud infrastructure to provide a high-speed response time to app users, and revamped the app design to increase user-friendliness.   “The Covid pandemic reminded many travellers of the importance of booking with a reputable travel agent or operator, and those clients rely on fast, efficient service regardless of office hours,” said Ace Rooms managing director Paul Pau.   “Our revamped app is unique in the bedbank sector and gives agents the same functionality and flexibility they would have at their desks. With so many still working remotely, and regularly needing to go the extra mile to maintain superior levels of customer service, we believe it will make a very positive contribution to their business.”   In addition to the accommodation booking, payment and reservation management facilities for more than 60,000 properties worldwide, the second generation app also sees the introduction of search and booking functionality for airport transfers at 120 airports.   Originally launched in 2019 as a simple ‘search and book’ tool, the upgrade of Ace Rooms’ app has been one of the company’s key strategic initiatives, with the majority of development work undertaken during the pandemic. Also launched during this period was an out-of-hours service giving both agents and their clients a 24/7 support number to call for urgent assistance.   “Everything we do is designed to make life easier and increase productivity for our travel agent and tour operator customers,” added Pau. “We’ve put customer service at the heart of our business so they can do the same for their clients.”