Hospitality management tech firm Cloudbeds has rolled out Cloudbeds Labs, a dedicated innovation hub to accelerate the industry’s transition to AI-driven operations.
It debuts with two breakthrough solutions powered by Cloudbeds Intelligence – Signals and Engage – that mark a step toward a unified AI layer for the hospitality sector’s.
“This is not an incremental innovation moment. It’s a full-scale industry shift,” said Adam Harris, CEO and Co-founder of Cloudbeds.
“Our AI solutions transform this human-centered data into tools that not only address critical pain points and labor costs, but also free hospitality staff to focus on genuine human connections with guests.”
It says Cloudbeds Labs’ tackle two of the most significant challenges facing hoteliers today.
Signals represents the industry’s first causal AI platform for revenue and marketing optimization, it says. It enables accurate scenario planning and actionable insights rather than just spotting patterns like conventional RMS and forecasting tools.
With Signals, hoteliers can:
Forecast demand with 96%+ accuracy up to 180 days out;
Receive AI-driven recommendations that outperform competitors by 15% or more;
Automate targeted email campaigns to drive repeat guests and direct bookings;
Monitor and optimize entire portfolios in real-time with AI performance insights.
Engage, an AI voice concierge, enables hotels to manage phone interactions by turning every call into a revenue opportunity. It delivers human-like, multilingual conversations that are always on-brand, consistent, and available 24/7.
Engage can:
Answer guest inquiries in five languages with contextual accuracy;
Complete voice-driven bookings without staff involvement;
Proactively upsell room upgrades, late checkouts, and add-ons during natural conversations;
“These innovations directly address two important challenges – missed revenue opportunities and efficiency in operations,” said Richard Castle, COO and Co-founder of Cloudbeds.
“Signals helps properties drive more direct bookings at higher rates, while Engage turns every guest call into an opportunity to book, upsell, or serve.”
