Stuba offers hotel confirmation numbers on all bookings
Bed bank specialist Stuba is offering hotel confirmation numbers for all bookings in advance of check-in to avoid issues in-resort.
The bed bank believes offering HCNs which will help protect agents’ reputations by almost eliminating problems on arrival due to a booking not appearing on a hotel system.
Stuba reports that less than 1% of bookings experience any issues, and that a trial run of the new system resulted in an 88% decrease in the number of reported problems.
Under the new process, Stuba will reconfirm an agent’s booking with the hotel directly and then provide an HCN on the accommodation voucher and on its website seven days prior to check-in.
Stuba wants to ensure that in-resort guest arrival issues are a thing of the past for travel agents and operators. It will help agents avoid the dreaded call from a client in-resort with a problem, as well as protect the agent’s reputation and brand.