Stuba offers hotel confirmation numbers on all bookings

Thursday, Nov 18, 2021 0

Bed bank specialist Stuba is offering hotel confirmation numbers for all bookings in advance of check-in to avoid issues in-resort.

The bed bank believes offering HCNs which will help protect agents’ reputations by almost eliminating problems on arrival due to a booking not appearing on a hotel system.

Stuba reports that less than 1% of bookings experience any issues, and that a trial run of the new system resulted in an 88% decrease in the number of reported problems.

Under the new process, Stuba will reconfirm an agent’s booking with the hotel directly and then provide an HCN on the accommodation voucher and on its website seven days prior to check-in.

Stuba wants to ensure that in-resort guest arrival issues are a thing of the past for travel agents and operators.   It will help agents avoid the dreaded call from a client in-resort with a problem, as well as protect the agent’s reputation and brand.



Learn more about Stuba


Most Read

Sarah Doyle from Visit Phoenix

Michelle and Jalyssa of Visit Mesa

Alison Cryer, MBE of Representation Plus

Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale

Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23

Graham McKenzie talks to Visit Florida’s CEO Dana Young at #huddle23

At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida

Jane Cunningham, Director of European Engagement Destinations International

Fred Bean, Founder and CEO of Hotelport

Kent Anderson of Kirk Mountain Adventures

The essence of Atlantic Canada

Elliot Ferguson of Destination DC

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari