£1m FlyGlobespan refunds by Travel Republic
Tuesday, 04 Feb, 2010
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Travel Republic has completed all refunds or re-bookings to a value of around £1 million for customers hit by the collapse of FlyGlobespan in December.
Managing director Kane Pirie said: “The value of the bookings involved was circa £1 million but we are delighted to have sorted out the refunds promptly.
“There is no excuse for customers having to wait for extended periods of time in these circumstances. They are distressed enough as it is and want to sort their new arrangements out without delay.”
Passengers who booked directly with FlyGlobespan or through other agents generally had no financial protection and may well lose the cost of their flight.
Pirie added: “We offer all customers a simple money back promise in our Total Financial Protection scheme. There is no charge for this.”
He said customers were “over the moon”.
“Many thought they had lost the money and were delighted to swiftly receive a full refund,” he said.
by Phil Davies
Phil Davies
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