Air India scraps online booking for military after widespread abuse
Air India has scrapped online bookings for special concessionary fares offered to armed forces after widespread abuse.
Air India says the 50% discount offered on fares was being used by members of the public using fake documents as proof.
"We have stopped the online concession scheme for the armed forces. Before the online service was introduced, defence personnel used to avail the facility only at the airline’s booking centres," said Air India spokesperson Dhananjay Kumar.
There were countless instances of customers not working in the military submitting forged documents while booking tickets online, according to airline sources.
The discounts are available only for defence personnel and their family members.
"Whenever officials found someone travelling with fake documents, the passenger was asked to de-board. In most cases, such passengers created ruckus at the airport so the airline stopped online booking service to ensure that only eligible passengers are able to avail the scheme," an official said.
Genuine armed forces personnel and their families must now book in person at Air India’s airport or city ticketing offices.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025