American Airlines says sorry
AP and CBS News are both reporting that American Airlines sent out a message to AAdvantage loyalty members saying the company regretted the inconvenience of delays and canceled flights that have plagued the airline for the past month.
The message said the airline has added staff in maintenance, reservations and on-site at airports to help travelers inconvenienced by the recent downturn in service.
American’s many cancellations and delays have been attributed in the press to pilot "sick outs." The pilot’s union has consistently denied any organized work stoppage.
Questions have also arisen about precisely whom has received the airline’s mea culpa.
Anecdotal reports from a number of AAdvantage members at all levels of participation including AAdvantage Gold suggest that many of the company’s promised E-mailed apologies have either not been sent as reported or have gone astray.
Gretchen Kelly
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