American says new ‘turndown service’ is a first
Pajamas and slippers are among new bed amenities offered to American Airlines
“Premium Class” passengers, the airline announced.
Travelers in first class between the US and London Heathrow will be the first to be offered the new amenities. They will eventually be rolled out to international flights on Boeings 777 and 767-300s.
Other bed amenities will include a lightweight day blanket, new premium duvet ad pillow and a kit containing brand-name skincare products and “travel necessities.
The Consumerist blog says all this "hearken[s] back to the day of luxury carriers like Pan Am and the high-end airlines favored by international business travelers."
But the Economist asks the question: do business travellers really care that much about this sort of thing?
They point out the main complaint many flyers have about big American carriers is that their service is rotten.
“Amenities are an important part of the service experience. But they're not as important as making sure your customers get where they are going on time and happy,” the Economist adds.
By David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025