And the best airport is…
Moscow Sheremetyevo has been voted the best airport in Europe for customer service by the Airports Council International.
Close runners up were Malta, Edinburgh, Keflavik, and Zurich.
The winners of the customer-service awards are determined by travellers themselves, who fill out questionnaires at the gates of airports around the world throughout the year.
In North America, the top five airports were in Indianapolis, Ottawa, Tampa, Sacramento, and Jacksonville.
In Asia, the winner was Seoul Incheon, followed by Singapore, Beijing, New Delhi, and Hong Kong.
Cancun took first place in Latin America, and Cape Town won in Africa. Abu Dhabi scored gold twice, for best airport, and for most improved, in the Middle East.
"As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect," said ACI world director general Angela Gittens.
by Cheryl Rosen, TravelMole Editor US
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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