ASH UPDATE – Airlines scramble to get schedules back to normal
Nine flights to Europe and three Hong Kong-bound flights from Europe have departed, carrying more than 3,000 and 1,000 passengers respectively. However, the airline expects it will take weeks to clear the backlog.
Due to the backlog, Cathay will not accept new bookings to Europe before May 6.
In total 37 Emirates flights have departed from Dubai to Europe, including 12 to the UK and seven to Germany
Emirates has advised that all passengers from Sydney, Melbourne, Brisbane and Perth that hold confirmed bookings for travel to the UK, Germany and all other Emirates’ destinations in Europe are being accepted for travel.
Emirates’ customers affected by the disruption can cancel their booking or change their onward destination without charge. All re-issue and cancellation fees will be waived while the disruption is ongoing.
Each day of the disruption has cost Emirates approximately $10 million, while nearly 100,000 people have been disrupted across the carrier’s network on the back of hundreds of flight cancellations.
Singapore Airlines has returned to a full European flight schedule with immediate effect. Customers booked on scheduled flights to and from Europe will be able to travel as planned.
Phil Davies
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