BA Terminal 5 – time for bouquets?
I recently travelled from Terminal 5 Heathrow and saying that I was anxious before hand was an understatement. Due to the recent press and luggage issues I felt all I could do was pray. However, it was a fantastic experience!.
On arrival at the terminal I found the whole environment completely serene and peaceful. There were plenty of BA staff on hand to assist if needed and there were no queues. I was first at check-in and the luggage was taken easily. Security was easy and all BA staff were exceptionally friendly and helpful which is more than their past indifference.
The shopping arcade was of a high level, the gates were bright and airy. Service in the Restaurant ( pub) was good. There was even a Gordon Ramsey restaurant on offer. The gateway was comfortable. The flight was good and the cabin crew were even more friendly and pleasant than I have received in the past. The food onboard was very good also. I was on a flight from LHR to MIA so it always helps if a lengthy 9 hour journey is accompanied by good service.
On arrival, the customs at MIA airport was seamless and again, another BA Rep was there to guide people where to go (again something I have never had before). Upon arrival at the luggage carousel – I held my breath! Will it arrive?! My suitcase was the first to come down! Hurrah!
So, yes, I agree BA didn’t do well with the planning of opening Terminal 5 but they must be congratulated on how they have turned it around. Well done, British Airways!!!
Reader Contribution
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025