Baggage systems fail at Heathrow
A problem with baggage systems at Heathrow’s Terminal 3 and 5 this morning has now been fixed but many passengers have been forced to fly without their bags.
Systems went down first thing this morning and stayed out of operation until around 9am.
Anyone travelling during that time was advised to travel without bags and to pack essential items in hand luggage.
"We are sorry to passengers affected by this issue," it said.
British Airways passengers were among those affected and the problems come just a few weeks after the bank holiday chaos when the airline’s own IT systems failed, causing major cancellations and delays.
BA shareholders meet in Madrid today and will no doubt have some tough questions for the airline’s management team, who blamed the failure on human error.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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