Big retail shake-up for Thomas Cook
Thomas Cook is shaking up its retail network, getting rid of cluster manager positions in six regions.
Instead, it will create 89 store manager roles in all stores in Bristol and Exeter, Cardiff Central, Northern Ireland, Stansted and Norwich and both Scottish regions.
It said this would reduce travelling time for cluster managers in these regions, where the number of stores has been reduced and the network has become more dispersed.
The introduction of cluster managers was part of a shake-up of the retail network in 2013 and was criticsed, at the time, as being a cost cutting move.
These cluster managers are now being invited to apply for store manager jobs, but Thomas Cook insisted this would not be a demotion.
"This is an investment programme with career development opportunities, and we see huge benefit allowing our managers to concentrate on one store and grow that business," said a spokeswoman.
"We hope to retain as many colleagues as possible."
As part of the changes announced today, assistant manager roles in smaller stores across these six regions will be replaced with an entry level store manager role.
Thomas Cook said the new store manager roles were also open to assistant mangers and customers service managers who are looking for an opportunity to further develop their careers.
Discussions are already underway with staff impacted by the move.
Thomas Cook UK director of retail and customer experience Kathryn Darbandi said: "Our retail management team plays a critical role in the success of our stores across the UK and Northern Ireland. These new roles present an exciting opportunity for both existing and aspiring managers and would empower them to better meet the changing demands of our customers."
Meanwhile, Thomas Cook is also making changes to its cruise homeworking operation by moving the roles of its 24 cruise homeworkers into its Peterborough Contact Centre.
Homeworkers impacted by this proposal are being offered roles in the Peterborough or Falkirk Contact Centres, or the opportunity to continue working from home as a Co-operative Travel Personal Advisor.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
TAP Air Portugal to operate 29 flights due to strike on December 11
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Airbnb eyes a loyalty program but details remain under wraps