CAA still in talks with Ryanair over alleged breach of consumer law
The Civil Aviation Authority says it is giving Ryanair more time to come into line with consumer law over delay compensation after threatening to take legal action against the airline.
Ten days after publicly announcing it was would take legal action under Part 8 of the Enterprise Act 2002, the CAA says it is now working with the airline ‘with the aim of seeking undertakings that commit them to changing their policy’.
"So we will be in regular contact with them as part of that process," said a spokesman.
"It’s very difficult to put a timescale on how long the process will take, but we want to resolve the matter as soon as possible and will be working to achieve undertakings quickly."
The CAA claims Ryanair is still failing to comply with rules over flight delay compensation, despite pressure from the airline body and binding court decisions.
Ryanair insists it already complies with the rules but said there might be some misunderstandings that have arisen in dealing with some historic cases.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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