Canada unveils flight delay compensation guidelines
Transport Canada and the Canadian Transportation Agency announced the details of the country’s air passenger bill of rights, but customers will have to wait several months before eagerly awaited flight delay compensation kicks in.
The Air Passenger Protection Regulations roll out in two phases starting on July 15.
It includes clear rules on compensation for denied boarding, tarmac delay policy, lost or damaged baggage and the carriage of oversized baggage like musical instruments.
"We are delighted that this day has finally happened because we’ve been working on this for a very, very long time," said Transport Minister Marc Garneau.
Compensation for delays and cancellations comes in from December.
If sets out compensation of $400 for a delay of three to six hours, and $1000 for a delay of up to nine hours.
"The intention wasn’t to create a package that would somehow tilt the playing field completely in one direction or the other, but one that would actually give strong protections to passengers while still taking into account the operating realities for airlines," said Scott Streiner, CEO of the CTA.
The Canadian Automobile Association criticized the delay for compensation to take effect and wants more clarification over the generic term ‘outside an airline’s control’ including maintenance issues.
"We’re concerned about a gray area about what the government is calling mechanical issues with the plane," said Ian Jack, CAA’s managing director of communications.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airbnb eyes a loyalty program but details remain under wraps
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026